Privacy Policy

Welcome to our platform ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy.

1. Information We Collect

Information you provide directly:

• Account registration details (name, email address, password)
• Player IDs and server details you enter at checkout
• Payment reference information (we do not store full card numbers or payment credentials)
• Messages you send us via the support form

Information collected automatically:

• IP address and approximate location (country/region)
• Browser type, device type, and operating system
• Pages visited, time spent, and actions taken on our site

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and deliver your top-up orders
• Send you order confirmation and delivery emails
• Respond to your support requests
• Detect and prevent fraudulent transactions
• Improve our platform and user experience
• Comply with legal obligations

We never sell your personal data to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information with:

• Game publishers and top-up APIs — your Player ID and order details are shared with the relevant game provider to fulfil your top-up.
• Payment gateways — used to process your payment securely.
• Email service providers — used to send transactional and promotional emails on our behalf.
• Law enforcement — if required by law or to protect our rights and users' safety.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your cart items, and understand how visitors use our site. You can control cookies through your browser settings.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Transaction records are kept for a minimum of 1 year for financial and compliance purposes.

6. Your Rights

You have the right to access, correct, and delete your personal data. To exercise any of these rights, please contact us via the support page.

7. Security

We use industry-standard security measures including SSL/TLS encryption for all data transmitted between your browser and our servers. Passwords are hashed and never stored in plain text.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically. Continued use after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us via the support page.