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Frequently Asked Questions
How long does a top-up take?
Most top-ups are delivered instantly (within a few seconds). In rare cases it may take up to 30 minutes. If it takes longer, please contact us.
What payment methods do you accept?
We accept eSewa, Khalti, IME Pay, bank transfer, and Wallet balance. More methods are added regularly.
My top-up wasn't delivered. What do I do?
First, double-check your Player ID in your transaction history. If the ID is correct and the order shows "processing", please wait up to 30 minutes. If it still hasn't arrived, contact us with your Order ID.
Can I get a refund?
Refunds are only possible if the top-up was not delivered due to an error on our side. Successfully delivered top-ups cannot be refunded as game credits are non-reversible.
How do I use a promo code?
Enter your promo code in the "Promo Code" field on the checkout page and click Apply. The discount will be applied automatically if the code is valid.
Is my payment information safe?
Yes. We use SSL encryption and never store your full payment credentials. All transactions go through verified payment gateways.
What is Wallet Balance?
Your Wallet is a prepaid balance you can top up and use to pay for orders instantly with no extra fees.
Do I need an account to top up?
Yes, an account is required to place orders so we can track your delivery and send you order confirmations.
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